India's BPO story continues to bring cheer
despite the economic slowdown. And Genpact is the leader of the pack in
the Indian BPO space.
According to Nasscom, the Indian IT-BPO industry
(including domestic market) recorded an overall growth of 28 per cent
(currency adjusted), clocking revenues of $52 billion in FY07-08 up
from $39.6 billion in FY06-07. The BPO exports are up by 30 per cent
(in US dollars), registering revenues of $10.9 billion.
So which are India's top 10 BPO companies? Read on to find out. . .
A Genpact centre.
1. Genpact
Genpact was born in 1997 as the India-based
business process operations for GE Capital. In 2005, with equity
investments from General Atlantic and Oak Hill Capital Partners, it
became an independent company and was rebranded Genpact. It is India's
No. 1 BPO firm.
Genpact manages business for companies around the
world with a network of more than 30 operations centres in nine
countries. Genpact offers services in finance and accounting,
collections and customer service, insurance, supply chain and
procurement, analytics, enterprise application and IT infrastructure.
Headed by Pramod Bhasin, the company
had a staff strength of over 34,300 employees as on March 31, 2008. Its
revenues for the year 2007 stood at $822.7 million.
WNS office.
2. WNS Global
WNS Global serves several industries,
including travel, insurance, financial services, healthcare,
professional services, manufacturing, distribution and retail. Warburg
Pincus is the majority shareholder in WNS Global Services.
The Nasdaq-listed company with more than 9,000
professionals was set up in 1996. Neeraj Bhargava is a co-founder of
WNS (Holdings) Ltd and group chief executive officer. It posted a
quarterly revenue of $116.1 million for the fourth quarter ended March
31, 2008, up 4.9 per cent from the corresponding quarter last year. Its
revenues stand at $459.9 million, up 30.5 per cent from fiscal 2007.
Employees of Daksh perform a Goan folk dance in New Delhi .
3. IBM Daksh
The five-year old IBM Daksh was created by
four profesionals -- Sanjiv Agarwal, Pawan Vaish, MJ Aravind and Venkat
Tedanki -- who saw a great opportunity in the business process
outsourcing space. With no business model to follow, it was a big
challenge to set up the company.
IBM Daksh is known for a good leadership, a
focussed vision and an undying passion. In April 2004, IBM Corporation
acquired Daksh e-Services to serve as a global hub to manage business
processes for clients from across the world.
With 14 service delivery centres in India, IBM
Daksh has more than 36 centers around the world. Today IBM Daksh
employs more than 20,000 people. Pavan Vaish is the chief executive
officer of IBM Daksh Business Process Services. A co-founder of Daksh
eServices, he has been with the organisation since January 2000.
BPO- booming business.
4. Aditya Birla Minacs Worldwide
Aditya Birla Minacs is part of the $24
billion global conglomerate, the Aditya Birla Group. Aditya Birla
Minacs was formed when Minacs, Canada's leading BPO company, and
TransWorks, the BPO arm of Aditya Birla Group, joined hands to become a
leading global business process outsourcing player.
Aditya Birla Minacs clocked revenues to the tune
of $392 million (or about Rs 1,575 crore) till March 2008, a 17 per
cent rise over the previous year's $335 million. With over 26 years of
experience, Aditya Birla Minacs offers BPO solutions for Fortune 500
clients. Minacs has more than 12,000 employees at locations in North
America, Europe and Asia.
It serves clients in automotive, banking,
financial services, insurance, telecommunications and technology
verticals. Dev Bhattacharya is the managing director for Aditya Birla
Minacs Worldwide Ltd, a subsidiary of Aditya Birla Nuvo.
Tata Consultancy Services' office in Zonamerica, an industrial and technological free zone in the outskirts of Montevidee
5. TCS BPO
TCS BPO is one of the leader players in the
outsourcing industry. It offers services in areas such as finance and
accounting, banking, HR outsourcing, KPO, insurance, payroll,
healthcare, telecom, media, travel and entertainment.
TCS operates from more than 41 countries and has
more than 155 offices across the globe. Its head office in India is
located in Bangalore. It has branches in Mumbai, Gurgaon, Goa,
Hyderabad, Pune, Lucknow and many other places in India.
While Tata Consultancy Services is India's top
software company, TCS BPO established a stronghold in the BPO space.
The TCS group posted a consolidated net profit of Rs 1,290.61 crore (Rs
12.90 billion) for the first quarter ended June 30, 2008, an increase
of 7.3 per cent compared to the year-ago period.
Mexican President Felipe Calderon (R) walks with chairman of Wipro Technology, during a visit at the Wipro campus, in Bangalore
6. Wipro BPO
Wipro BPO has carved a unique position in the
outsourcing industry. In 2002, Wipro took a quantum jump in the BPO
services by acquiring the then Spectramind. Wipro BPO Solutions,
complements the services offered by Wipro Technologies, making it one
of the largest BPO service players.
The company with over 19,000 people, operating
out of 9 different locations (India and Eastern Europe) serves clients
across the globe. Wipro BPO clientele spans across banking and capital
markets, insurance, travel and hospitality, hi-tech manufacturing,
telecom and healthcare sectors. T K Kurien heads Wipro's BPO
operations.The IT services revenue for Wipro Technologies stood at Rs
4,405 crore(Rs. 44.05 billion), a YoY growth of 39 per cent.
Call centre employees at work.
7. First Source
Firstsource (formerly ICICI Onesource) is a
leading global business process management company. Founded in 2001,
the company is ranked third in BusinessWeek's 'Hot player' list of offshore outsourcing companies.
The company has 17,000 employees in centres
across India, the United States, the United Kingdom, Argentina and the
Philippines. Ananda Mukerji is the managing director and chief
executive officer. Its revenues for the year ended March 31 2008 stood
at Rs 12,988 million, up 53.3 percent compared to the previous year.
Infosys campus in Bangalore
8. Infosys BPO
Infosys BPO Ltd, the business process
outsourcing subsidiary of Infosys Technologies, was set up in April
2002. Today, it is ranked among the leading BPO companies in India by
NASSCOM, Dataquest, the International Association of Outsourcing
Professionals, Red Herring, FAO Today and NelsonHall.
Infosys BPO focuses on integrated end-to-end
outsourcing through lesser costs. Infosys BPO operates in India, the
Czech Republic, China, Philippines, Poland, Bangkok, Mexico and employs
about 16,295 people. It closed FY2007-08 with revenues of $250.3
million.
HCL BPO office.
9. HCL BPO
HCL BPO, a division of HCL Technologies
Limited was established in 2001. With over 13,200 professionals
operating out of India and Northern Ireland, HCL BPO runs fourteen
delivery centres across India, UK and Malaysia.
The company has reported revenues to the tune of
$220.9 million. HCL BPO also offers multilingual support in eight
European languages and eight Asia, Pacific and Africa Collections
(APAC) languages. HCL BPO's focuses on sectors like telecom, retail,
banking and financial services, insurance, hi-tech & manufacturing,
and media, publishing and entertainment. Shiv Nadar is the founder,
chairman and chief strategy officer of HCL Technologies.
India enjoys an unparalleled reputation as an
outsourcing destination for the high-tech sector and the diaspora of
homegrown computer programmers has long been transforming the global
economy.
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10. EXL Service Holdings
EXL Service Holdings came into existence in
April 1999 in Delaware, US. It was founded by a group of professionals
including Vikram Talwar (now executive chairman) and Rohit Kapoor, who
is now the CEO. Vikram was then the CEO and managing director of Ernst
& Young, and Rohit managed international investments for clients at
Deutsche Bank.
In August 2001, Conseco acquired EXL and operated
as its wholly owned subsidiary. Later, in November 2002, Oak Hill
Capital Partners L.P. and FTVentures along with members of the senior
management team bought EXL from Conseco making it a third party
pure-play business process outsourcing service provider.
The company has seen a fast-paced growth with 50
clients and a staff strength of 8,200 employees. Revenues for the
quarter ended March 31, 2008 were $50.9 million compared to $39.9
million in the quarter ended March 31, 2007, an increase of 27.8 per
cent.