SL.NO

Position

Experience

Role

Mandatory Skills

Work Location

Interview Type

TAG SPOC

Education

  1

PE / SPE (Voice)

0-36 Months

·         Provide support to staff on all company supported applications. Troubleshoot computer problems and determine source, and advise on appropriate action. Complete application project-based work

·         Respond to requests for technical assistance via phone

·         Diagnose and resolve technical hardware and software issues

·         Research questions using available information resources

·         Advise user on appropriate action

·         Follow standard help desk procedures

·         Log all help desk interactions

·         Administer help desk software

·         Redirect problems to appropriate resource

·         Identify and escalate situations requiring urgent attention

·         Track and route problems and requests and document resolutions

·         Prepare activity reports

·         Stay current with system information, changes and updates.

·         Perform hardware and software installations.

·         Provide computer orientation to new company staff

·         Experience being part of remote IT Helpdesk for US based customers.

·         Basic trouble shooting experience is a must

·         Very good communication skills. Should be able to freely converse with Native Americans.

·         Very good analytical and reasoning skills - Ability to understand complex situations completely by asking relevant fact finding questions, to determine the exact process steps required to extract the data for problem resolution, to synthesize the available information in the right context to arrive at the accurate and complete resolution

·         Ability to learn and support new applications.

 Chennai**

  Walk In

Vinayagam-140735(Chennai)

---------------

Dharam - 210880

(Hyderabad)

      Any Graduate

ELIGIBILITY:

·         Graduation must have been completed in the pattern of 10+2+3 / 4.

·         All applicants need to have relevant experience as stated above.

·         All applicants must be flexible to work in any shift.

·         Candidates applying for the above mentioned positions must possess genuine educational certificates and relieving letters from previous employers.

                                                                                                                                        WALK-IN VENUE:

DATE : 27-Feb-2010

INTERVIEW TIME: 9.30AM – 1.30PM

NOTE:

·          Candidates are required to bring photo copies of their education and work experience certificates

·          Kindly direct all your referrals to the above mentioned venues at the specified date and time

** Work location for this requirement is in Chennai. All candidates applying from Hyderabad should be ready to relocate to Chennai