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Job Description
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Technical Skills Required:
v Excellent knowledge of Windows XP operating system including troubleshooting of known issues related to Windows XP as well as system recovery
v Good knowledge of troubleshooting desktops/laptops.
v Installation of MS Office suites & technical issues related to the same.
v Installation of software packages.
v Fundamental knowledge of LAN environment & knowledge of connectivity to LAN printers & desktops.
v Working knowledge of email clients like MS Outlook & Lotus notes is desirable.
v Experience in providing remote support using remote support tools is a plus
Profile:
v We are currently looking for IT Helpdesk professionals with the above skills to be a part of our Global IT Helpdesk team. The Global IT Helpdesk team provides 1st level IT infrastructure support to internal employees who may be working from any of the offices across the world or from some remote location. Hence, we require candidates who are comfortable working in rotational shifts.
v Create, delete & manage user accounts, provide/revoke access to network folders & add/remove users from mail groups
v Use remote control tools like SMS, Net Meeting, Remote Desktop & Remote Assistance to diagnose issues for users who sit at different locations
v Use technologies like secure authentication, SMS software distribution, RIS workstation deployment & Cisco VPN cl0069ent on a day-to-day basis
Note: Training will be provided on all aspects mentioned in the Profile Description provided you meet the requirements stated above.
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Drive Date
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Saturday, 13th March 2010
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Reporting Time
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9:00 AM
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Test Time
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9:30 AM
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Drive Location
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Capgemini India Private Limited (UNIT 2)
A-1, Technology Park, MIDC
Talawade, Pune - 412 114, India
Phone: 91 20 2760 1000
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Years of Experience
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1 to 2yrs (Technical Support Only)
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Drive Process:
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Aptitude Test + Technical Test followed by a GD and Interview
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Contact Person
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Gaurav Dalvi
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Important Note:
Will be required to work in shifts to provide 24x6 supports.
v This is a Contract to Hire position
v Referrals can walk in directly to the drive location.
v Only Face to face interviews would be conducted (in Pune only), and no telephonic rounds.
v Please ask your referrals to mention your KIN, referral id, during the drive.
v Company I-card for the candidate is a must
v This walk-in is only in Pune.
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Kindly ensure that you upload your referrals profile on the iConnect to become eligible for the referral bonus.
Associates can directly refer their friends against the requisition numbers listed on
https://orts.fs.capgemini.com>>Employee referral
v Contractual Employees are also eligible for the Referral Bonus.
v Referee of the Candidate joining Capgemini FS-SBU on Contractual position is eligible for the Referral Bonus of Rs. 5000/-
v The Resumes submitted would be valid for a period of 6 months from the date of Submission and will be open for re-Submission after 6 months.
Please visit the link below for any additional information on Referral Policy
https://orts.fs.capgemini.com>>Employee referral>>User Manual
To Refer online, log onto https://orts.fs.capgemini.com>>Employee referral. This would help us process your referral bonus without fail.
For any queries, please mail Gaurav Dalvi at gaurav.dalvi@capgemini.com
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